Privacy Policy MAE88 – Our Commitment to Protecting Your Data

1 Introduction

MAE88 ("we", "platform" or "MAE88") is an online betting and gaming platform serving users in Malaysia. We understand that privacy is of the utmost importance to every player who entrusts us with their personal information.

This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and international best practices in data protection. It sets out clearly and transparently how MAE88 collects, processes, stores, shares and protects your personal data when you use our platform.

This Privacy Policy applies to all users of the MAE88 platform, including website visitors, registered players, and former players whose accounts have been closed. If you do not agree with any part of this policy, please discontinue your use of the MAE88 platform.

2 Types of Personal Data We Collect

MAE88 collects various types of personal data from users depending on how you interact with the platform. Generally, the data we collect can be categorised as follows:

MAE88 does not collect sensitive information such as biometric data, health information or religious beliefs unless specifically required to fulfil a legal obligation.

3 How MAE88 Collects Personal Data

MAE88 collects your personal data through the following methods:

• Account Registration: When you register a MAE88 account, you provide basic information such as your name, phone number, and email address directly to us via the registration form.
• KYC (Know Your Customer) Process: To verify your identity for security and legal compliance purposes, we may ask you to upload a verification document such as a photo of your MyKad or passport.
• Financial Transactions: When you make a deposit via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX Maybank2u or CIMB Clicks, information related to that transaction is collected by our system.
• Platform Usage: Technical and usage data is collected automatically as you browse and use the MAE88 platform. This includes game records, betting history and session logs.
• Support Communications: When you contact the MAE88 support team via live chat or email, the content of those communications is retained for quality training purposes and future reference.
• Cookies & Similar Technologies: The MAE88 platform uses cookies and other tracking technologies to collect usage data and enhance the user experience. Further details are provided in Section 7.

4 Purposes for Which Your Personal Data Is Used

MAE88 uses the personal data we collect solely for the legitimate purposes outlined in this policy. The primary purposes for which your data is used are as follows:

• Service Provision: To enable you to register, log in, play games, make deposits and withdraw winnings on the MAE88 platform. Without the necessary data, we are unable to provide these services.
• Identity Verification (KYC): To verify that you meet the eligibility requirements to use the MAE88 platform, including the minimum age of 18, and to prevent fraud and the use of false identities.
• Payment Processing: To process your deposits and withdrawals via your chosen payment method, including Touch 'n Go eWallet, DuitNow, GrabPay, and FPX.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multiple account usage, and other forms of platform abuse.
• Legal Compliance: To fulfil the legal and regulatory obligations applicable to MAE88's operations, including reporting requirements to the relevant authorities.
• Service Communications: To send you important account notifications, transaction updates, terms amendments, and policy changes via email or in-platform notifications.
• Platform Improvement: Anonymised usage data is used to analyse usage patterns, identify technical issues, and improve the overall MAE88 platform experience.
• Marketing Communications: With your consent, we send you information about MAE88 promotions, bonuses and special offers that may be of interest to you. You may unsubscribe at any time.

MAE88 will not use your personal data for any purpose other than those stated above without first obtaining your consent, unless required to do so by law.

5 Personal Data Sharing & Disclosure

MAE88 does not sell, rent, or transfer your personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, we may share your data with the following categories of third parties under limited and controlled circumstances:

• Payment Service Providers: Authorised payment processors, including eWallet providers and local Malaysian banks involved in processing your deposits and withdrawals. They receive only the data necessary to process your specific transaction.
• Licensed Game Providers: Licensed international game developers such as Pragmatic Play, PG Soft, and Microgaming, which provide gaming content on the MAE88 platform. Data sharing is limited to the game session information required to operate the relevant games.
• Technical Service Providers: Companies that provide MAE88 with technical infrastructure services, server hosting, cybersecurity, and data analytics. All such providers are bound by strict confidentiality agreements.
• Law Enforcement Agencies: In cases where we are required by law or court order to disclose data to authorities such as the police or a relevant commission, we will do so in accordance with the applicable legal requirements.
• Audit & Compliance: Independent third-party auditors conducting security audits, financial audits and compliance reviews of the MAE88 platform may have access to certain data as part of their audit process.

6 Data Security Measures

MAE88 continuously invests in security infrastructure to protect players' personal data from cyber threats and unauthorised access. Key security measures we have implemented include:

• Data Encryption in Transit: All communications between your device and MAE88's servers are protected by 256-bit TLS/SSL protocols, ensuring that data cannot be intercepted in transit.
• Stored Data Encryption: Sensitive data such as financial information and identity documents is stored in encrypted form on MAE88's servers using the latest industry-standard encryption.
• Internal Access Controls: Access to players' personal data within MAE88 is restricted to staff who require it to perform their duties, based on the principle of least privilege.
• Two-Factor Authentication: MAE88 offers two-factor authentication (2FA) to all users as an added layer of security when logging into your account.
• Continuous Monitoring: Our systems are monitored continuously 24/7 to detect suspicious activity or unauthorised access attempts. Any anomalies are investigated immediately.
• Regular Security Testing: MAE88 conducts regular penetration testing and security audits through independent third parties to identify and address potential vulnerabilities.
• Incident Response Plan: We have clear procedures in place to address data breaches should they occur, including notifying affected users and taking immediate remedial action.

7 Cookies & Tracking Technologies

The MAE88 platform uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns and ensure platform security. Cookies are small text files stored on your device when you visit the MAE88 platform.

MAE88 uses the following types of cookies:

• Essential Cookies: These cookies are required for the platform's core functions, such as staying logged in, maintaining session security, and enabling smooth payment processing. The platform will not function properly without them.
• Functional Cookies: Used to remember your preferences such as language settings, game selections and display configurations. These cookies improve your experience on the platform without collecting sensitive personal information.
• Analytics Cookies: To help us understand how players use the MAE88 platform — which pages are visited most, how long players spend in particular sections, and where user experience issues may exist. This information is used in aggregated form and does not identify any individual.
• Security Cookies: Used to detect and prevent fraudulent activity, cyberattacks and platform abuse. These cookies are essential to maintaining the security of all users.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may cause certain MAE88 platform features to function incorrectly or not at all.

8 Personal Data Retention Period

MAE88 retains your personal data only for as long as necessary based on the purpose of collection and applicable legal obligations. The general data retention guidelines are as follows:

• Active Account Data: For as long as your account remains active on the MAE88 platform, all account data and usage records are retained to ensure uninterrupted service delivery.
• Financial Transaction Records: All deposit and withdrawal transaction records in MYR are retained for a minimum period of five (5) years after the transaction date, in accordance with the requirements of Malaysia's Anti-Money Laundering and Anti-Terrorism Financing Act.
• KYC Documents: Identity verification documents such as copies of MyKad are retained for a minimum of five years after account closure or in line with applicable regulatory requirements.
• Communication Records: Live chat transcripts and support emails are retained for two years for reference, quality training and dispute resolution purposes.
• Technical Data & Logs: Server logs and technical data are retained for 90 days for the purposes of technical troubleshooting and security, after which they are automatically deleted.
• After Account Closure: Upon account closure, personal data will be retained for the minimum period required by law before being securely disposed of.

Once the retention period has expired, your personal data will be securely and irreversibly deleted, or fully anonymised so that it can no longer be linked to any individual.

9 Your Personal Data Rights

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and international best practices, you have the following rights regarding the personal data held about you by MAE88:

To exercise any of the rights listed above, please contact the MAE88 support team via live chat within the platform or by email at support@mae88.asia. We may need to verify your identity before processing your request to ensure the security of your data. MAE88 will respond to valid requests within a reasonable timeframe and in accordance with applicable legal requirements.

10 Special Protection – Children's Data

MAE88 is a betting platform intended exclusively for individuals aged 18 years and above only. We do not knowingly collect, process or store personal data from individuals under the age of 18.

If you are a parent or guardian and believe that your underage child has used the MAE88 platform and provided their personal data, please contact us immediately at support@mae88.asia. We will take the following steps:

• Verifying information provided by you as a parent or guardian
• Immediately closing any account registered by an underage individual
• Deleting all personal data associated with the account from our systems
• Refunding any deposits made, subject to the required review process

11 Cross-Border Data Transfers

In the course of operating the MAE88 platform, your personal data may be transferred to, stored in or processed in countries or regions outside Malaysia, particularly in connection with technical service providers or international game providers operating from various locations around the world.

Where cross-border data transfers occur, MAE88 ensures that:

• The recipient country or region provides an adequate level of data protection, or
• Appropriate data protection agreements have been established with data recipients to ensure your data is protected to a standard comparable to that provided in Malaysia, or
• The transfer is necessary for the performance of a contract between you and MAE88, or to take pre-contractual steps at your request.

If you would like to learn more about the safeguard mechanisms used for cross-border data transfers, please contact us by email at support@mae88.asia.

12 Privacy Policy Amendments

MAE88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or technological developments. When material amendments are made:

• The "Last Updated" date at the top of this page will be updated accordingly.
• Registered players will be notified via in-platform notifications or their registered email address for changes that are significant and materially affect user rights.
• For significant material changes, we will provide at least 14 days' notice before the changes take effect, giving you time to review and understand them.

We encourage you to review this Privacy Policy periodically to stay informed about how MAE88 protects your personal data. Continued use of the platform after an amendment's effective date will be considered your acceptance of the updated policy.

13 Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how MAE88 handles your personal data, please contact us through the following channels:

• Privacy Email: support@mae88.asia – please include "Privacy Inquiry" in the subject line of your email to ensure it is directed to the right team.
• Live Chat: Available 24/7 directly within the MAE88 platform for inquiries requiring an immediate response.

MAE88 is committed to addressing all privacy-related enquiries and complaints seriously, transparently, and in a timely manner. We will endeavour to respond to privacy enquiries within 14 business days of receipt.

If you are not satisfied with our response to your privacy query or complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority under applicable Malaysian law.