At MAE88, we believe gambling is entertainment – not a solution to financial problems. This page provides all the information, self-control tools, and guidance you need to ensure your gaming experience stays enjoyable, safe, and fully within your control.
Our comprehensive approach to ensuring every Malaysian player can enjoy the platform safely
Set a daily, weekly, or monthly deposit limit that fits your budget. These limits are enforced automatically by the system. Once set, a limit can be lowered immediately, but increasing it requires a 24-hour cooling-off period — this design is intentional, giving you time to think before raising your spending.
Don't let one bad session ruin your entire week. MAE88's loss limits automatically halt betting activity once the total losses within a set period reach the limit you have defined. You can set daily, weekly, or monthly loss limits through your account settings page.
Time can fly when you're playing – especially when you're caught up in slots or following a live EPL Sports Betting match. MAE88 provides session reminders that pop up once you've played for a duration you set, as well as hard time limits that will end your session automatically when the limit is reached.
Need a short break from the platform? MAE88's cool-off feature lets you pause access to your account for 24 hours, 7 days, or 30 days without having to close your account entirely. During the cool-off period, your account balance remains safe and you can return to playing once the period ends and you feel ready.
For players who need a longer break, MAE88 offers self-exclusion options for 30 days, 90 days, 180 days, or permanently. During this period, logging in to the account will not be permitted and you will not receive any marketing communications. Self-exclusion requests are processed immediately upon confirmation.
MAE88 enforces a minimum age requirement of 18 through a thorough registration and KYC verification process. All new players must verify their identity before they are permitted to make their first deposit. This is part of our commitment to ensuring the platform is not accessed by underage individuals.
Responsible gaming means participating in gambling activities – whether online slots, Live Casino, poker, Malaysia Super League or EPL Sports Betting, or any other game on the MAE88 platform – in a controlled, informed manner and within your means. It's not about avoiding gambling altogether, but about ensuring it stays an enjoyable form of entertainment and never becomes a problem.
Many Malaysians enjoy various forms of paid entertainment – from watching Malaysia Super League matches at the stadium and playing badminton at a rented court, to gaming online. Gambling is no different – it's a legitimate form of entertainment when approached responsibly. Problems arise when someone starts playing beyond their financial means, uses gambling to try to "recover" lost money, or when it begins to negatively affect their daily life.
At MAE88, we recognise that as a gambling platform, we carry a significant responsibility. That's why we invest seriously in self-control systems, customer support staff training, and educational content like this page – not because it's required of us, but because it's simply the right thing to do.
MAE88's Core Principles: Gambling is entertainment, not an investment. Never bet with money you cannot afford to lose. Only deposit and wager with surplus funds after all essential needs such as bills, food, rent, and family expenses have been covered. Rent money, your children's school fees, or emergency savings should never be used for gambling.
A step-by-step guide to activating the protection tools available in your account
Log in to your MAE88 account using your registered credentials. Make sure you are on the official website mae88.asia only.
Step OneClick the profile icon in the top-right corner of the page, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Easy AccessChoose from the list of tools: deposit limit, loss limit, session time limit, cool-off, or self-exclusion. Each tool includes a clear description of how it works.
Multiple OptionsEnter your desired limit or duration, review the information displayed, then confirm via the OTP sent to your registered phone number.
Effective ImmediatelyIf you have any difficulty accessing or activating these self-exclusion tools, contact the MAE88 support team via live chat, available 24 hours a day, 7 days a week. Our Malay-speaking team will help you get the tools activated in under two minutes.
Problem gambling can develop gradually without you noticing. Recognise these early warning signs and act before things get serious:
Frequently playing longer or depositing more just to try to win back money lost in a previous session.
Borrowing money, selling belongings, or dipping into emergency savings just to keep gambling.
Gambling has started to interfere with sleep patterns, work schedules, family time, or normal daily routines.
Concealing gambling activity from a partner, family members, or friends out of shame or fear of their reaction.
Feeling anxious, irritable, or uncomfortable when unable to access the gambling platform for a period of time.
Needing to gradually increase bet amounts to feel the same level of excitement as before.
Answer the following questions honestly. If you answer "yes" to three or more, consider using MAE88's self-control tools or seeking professional help.
Have you ever played longer or spent more than you originally planned?
Have you ever tried to cut down or stop gambling but found you couldn't?
Have you ever hidden your gambling activity from people close to you?
Have you ever played using money that was meant for bills, food, rent, or other essential needs?
Has gambling ever caused problems in your relationships with family, friends, or affected your work performance?
Have you ever felt the urge to gamble as a way to cope with stress, boredom, loneliness, or anxiety?
If you answered "yes" to three or more of the questions above, we encourage you to reach out to the MAE88 support team via live chat or email at support@mae88.asia. We can help you activate the right self-control tools and provide information on support resources available in Malaysia.
MAE88 does not treat responsible gaming as just another technical feature — we embed a culture of responsible play into every layer of our operations. From the way we design our user interface to the way our customer support team is trained to identify and assist players who may need help, responsible gaming is part of MAE88's DNA.
MAE88's Malay-speaking customer support team is trained to recognise early signs of problem gambling during their interactions with players. If a support agent notices concerning behaviour during a live chat session – such as a player who appears distressed about losses or expresses a desire to keep playing after reaching their limit – they will proactively offer information about available self-control tools and support resources.
On the product design side, MAE88 has deliberately made certain choices that may slightly reduce convenience but strengthen player protection. For example, deposit limit reductions take effect immediately while increases require a 24-hour cooling-off period. Session notifications are displayed after every 60 minutes of play by default for all new users. The "Instant Deposit" button is not shown in-game, to reduce impulsive spending decisions.
For players using popular Malaysian deposit methods such as Touch 'n Go eWallet, DuitNow, GrabPay, or FPX Maybank2u and CIMB Clicks, deposit limits set in your MAE88 account apply across all payment methods. This means you cannot "get around" your daily limit by switching deposit methods — limits are per account, not per payment method.
MAE88 also refrains from using aggressive marketing tactics toward players who have shown signs of problem gambling. Players who have activated self-control tools such as deposit limits or cool-off periods will not receive promotional emails or notifications encouraging them to play more during the active control period. This is a deliberate business choice — we prioritise the long-term wellbeing of our players over short-term revenue.
We understand that the majority of Malaysian players on MAE88 – enjoying slots, EPL or badminton Sports Betting, weekly poker, or Live Casino games – do so as a fun form of entertainment without any issues. Our goal is to keep it that way by providing a safe, transparent environment that supports players in maintaining control over their own gambling activity.
In-platform live chat 24/7 or email support@mae88.asia. We'll help you activate your self-control tools right away.
If you feel you need an extended break, contact the support team to activate self-exclusion on your account immediately.
For expert help with problem gambling, contact the Ministry of Health Malaysia or a qualified counselling service.
Answers to the most frequently asked questions about self-control tools and responsible gaming
This Responsible Gaming page should be read together with the Terms & Conditions and Privacy Policy MAE88. If at any point gambling feels like more than just entertainment — if it starts affecting your finances, relationships, or mental wellbeing — please take action right away. Contact our support team, activate the appropriate self-control tools, and do not hesitate to seek professional help. There is no shame in asking for help — it is a sign of strength, not weakness.
Join over 500,000 Malaysian players who enjoy slots, live casino, poker, and Sports Betting on MAE88 with complete confidence. With a full suite of self-control tools, deposit limits starting from RM10, and 24/7 Bahasa Malaysia support — MAE88 is a platform that genuinely cares about its players.
For users aged 18 and above only. Also read the Terms & Conditions and Privacy Policy us.