Terms & Conditions MAE88 – The Complete Platform User Guide

1 Introduction & Acceptance of Terms

MAE88 is an online betting and gaming platform serving users in Malaysia. The platform covers a wide range of entertainment categories, including online slots, Live Casino, poker, Sports Betting, e-sports, lottery, and virtual sports. All services are provided subject to the terms and conditions set out in this document.

By accessing, registering for, or using any service provided by MAE88, you confirm that you have read, understood, and agreed to comply with all of these terms and conditions. This acceptance applies to all activities you carry out on the MAE88 platform without exception.

These terms and conditions constitute the entire and exclusive agreement between you and MAE88 regarding the use of this platform, and supersede all prior agreements, communications, or understandings, whether written or verbal, relating to the same subject matter.

2 Eligibility & Registration Requirements

To register and use MAE88's services, you must meet all of the following eligibility requirements:

• Must be at least 18 years old at the time of registration. MAE88 strictly prohibits the use of the platform by individuals below this age.
• Is an individual with full legal capacity to enter into a binding agreement in Malaysia.
• Is not on MAE88's self-exclusion list or any other recognized gambling protection scheme.
• Is not an employee, agent, partner, or immediate family member of any individual working with MAE88 or its affiliated companies.
• Providing accurate, complete, and up-to-date information during the registration process. False information may result in account closure and forfeiture of balances.

3 MAE88 User Account

Each individual is only permitted to hold one (1) MAE88 account only. Owning or operating more than one account — regardless of the name, phone number, or payment method used — is a serious breach of these terms and conditions.

You are solely responsible for:

• Keep your account username and password confidential. Do not share your login credentials with anyone.
• All activity carried out through your account, whether by you or by a third party due to your negligence.
• Notify MAE88 immediately if you suspect that your account has been compromised or accessed without your authorisation.
• Keeping your account information up to date at all times, including your active phone number and payment details.

MAE88 is not liable for any losses arising from unauthorized access to your account resulting from your failure to protect your login credentials.

4 Deposits, Withdrawals & Payments

All financial transactions on MAE88 are conducted in Malaysian Ringgit (RM). Supported deposit methods are:

• Touch 'n Go eWallet
• DuitNow
• GrabPay
• Boost eWallet
• ShopeePay
• FPX (Maybank2u, CIMB Clicks, and other listed local banks)

Your first withdrawal request requires identity verification (KYC), which may take up to 24 hours to complete. This is a standard security measure to protect your account from unauthorised access. MAE88 reserves the right to suspend or reject any withdrawal request deemed suspicious while an investigation is in progress.

Funds deposited for the purpose of bonus wagering cannot be withdrawn until the wagering requirements have been fully met, unless stated otherwise in the relevant promotion's terms.

5 Bonuses, Promotions & Wagering Requirements

MAE88 offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to wagering requirements that must be met before any bonus-related winnings can be withdrawn.

General terms applicable to all MAE88 bonuses unless stated otherwise in the specific promotion's terms:

• Each bonus is limited to one claim per account, per phone number, per IP address, and per device.
• MAE88 reserves the right to void bonuses and any associated winnings if there is evidence of misuse, bonus abuse, or strategies designed to exploit promotions.
• Using multiple accounts to claim duplicate bonuses is strictly prohibited and may result in all associated accounts being frozen.
• Any discrepancy or ambiguity in the interpretation of bonus terms will be resolved at MAE88's absolute discretion, and such decisions shall be final.
• Bonuses may not be transferred to another player or exchanged directly for cash.

6 General Game Rules

All games available on the MAE88 platform — including online slots, Live Casino, poker, and virtual sports — comply with international gambling industry regulations and standards. The random number generators (RNG) used have been audited and certified by independent third-party bodies to ensure the fairness and randomness of every game outcome.

General rules applicable to all games on MAE88:

• Game results that have been processed and credited to an account are final and cannot be altered at a player's request.
• In the event of a technical error or system disruption during gameplay, MAE88 reserves the right to void the affected game and return the original stake to the player.
• Any attempt to exploit technical vulnerabilities or bugs in the games to gain an unfair advantage is strictly prohibited and may result in account closure.
• The use of automation software, bots, or any tools intended to replace manual player actions is strictly prohibited across all MAE88 games.

7 Sports Betting, E-Sports & Virtual Sports

MAE88's Sports Betting section covers the Malaysia Super League, English Premier League (EPL), major European leagues, badminton, e-sports (including Mobile Legends, DOTA 2, and Valorant), and virtual sports. The following additional rules apply specifically to this section:

• All bets confirmed and accepted by the MAE88 system are binding and cannot be cancelled, except under circumstances explicitly stated in the Sports Betting rules.
• MAE88 reserves the right to void bets placed at odds that are clearly erroneous due to technical errors or data entry mistakes. In such cases, the original stake will be refunded in full.
• Bets placed after an event has commenced (except for permitted in-play bets) will be automatically voided and stakes returned to the account balance.
• For matches postponed or cancelled before reaching the specified minimum time threshold, all bets will be voided and stakes returned unless otherwise stated in the applicable sports rules.
• MAE88 reserves the right to limit or decline bets from specific players at the platform's discretion, including for risk management purposes.

8 Prohibited Conduct & Activities

The following activities are strictly prohibited on the MAE88 platform and may result in immediate account closure and/or legal action:

• Identity Fraud: Registering or using an account under a false identity or another person's identity without their authorisation.
• Money Laundering: Using the MAE88 platform for any money laundering or criminal financing activities.
• Collusion: Unlawfully colluding with other players at a poker table or in any other game to gain an unfair advantage.
• Use of Bots: Using automation software, bots, programs, or any other tools that simulate human actions in gameplay.
• Promotion Abuse: Coordinating bets or using multiple accounts to exploit promotions or bonuses in a manner not intended by MAE88.
• Chargebacks: Filing an unauthorized payment dispute (chargeback) with a payment provider for a deposit that has been used on the MAE88 platform.
• Technical Disruption: Any attempt to disrupt, hack, or interfere with the normal functioning of the MAE88 platform.

MAE88 will cooperate fully with the relevant authorities in cases involving criminal or unlawful activity conducted through our platform.

9 Privacy & Personal Data Protection

MAE88 respects the privacy of all users and is committed to protecting your personal data in line with industry best practices. The collection, use, and storage of your personal data is governed by Privacy Policy MAE88 which forms part of this agreement.

In summary, MAE88 collects and processes your personal data for the following purposes:

• Identity verification and eligibility to use the platform (KYC)
• Processing of deposit and withdrawal financial transactions
• Account-related communications, promotions, and platform updates
• Fraud detection and prevention of illegal activities
• Compliance with legal and regulatory obligations
• Service improvements and user experience enhancement

MAE88 does not sell or rent your personal data to third parties for marketing purposes without your consent. For full details on how we handle your data, please read Privacy Policy page.

10 Responsible Gaming

MAE88 takes responsible gaming seriously. We believe gambling should be an enjoyable form of entertainment and not a source of financial hardship or personal distress. Below is our commitment in this regard:

• Deposit Limit: Players can set daily, weekly, or monthly deposit limits through their account settings. These limits will take effect immediately upon activation.
• Loss Limit: Players can set a maximum loss limit for a specified period. Once the limit is reached, the system will automatically halt all betting activity until the limit period expires.
• Session Time Limits: Players can set session time reminders or limits, which will trigger a warning or end the session once the limit is reached.
• Self-Exclusion: Players who feel they need a break can activate self-exclusion for a period of 30 days, 90 days, 180 days, or permanently. During the exclusion period, logging in to the account will not be permitted.

If you are concerned about your own gambling habits or those of someone close to you, we encourage you to find out more on our Responsible Gaming us or contact the MAE88 support team for assistance.

11 Account Suspension & Closure

MAE88 reserves the right to suspend or close any user's account at any time, with or without prior notice, for the following reasons:

• Violation of any terms and conditions set out in this document
• Evidence or suspicion of fraud, money laundering, or other criminal activity
• Failure to submit the requested KYC documents within the specified timeframe
• Requests from relevant law enforcement agencies
• Multiple account ownership
• Abuse of bonus or promotion systems

If an account is closed due to a breach of terms by the user, MAE88 reserves the right to forfeit the remaining balance after deducting any uncleared bonus wagering requirements and outstanding debts. If the closure is not due to a user violation, any valid balance will be returned upon completion of the review process.

Players who wish to voluntarily close their account may do so by contacting the MAE88 support team via live chat or email at support@mae88.asia. Requests will be processed within 3–5 business days.

12 MAE88 Liability Limits

To the extent permitted by applicable Malaysian law, MAE88 is not liable for:

• Any indirect, consequential, or special losses arising from the use of the platform, including loss of anticipated winnings or loss of opportunity.
• Service disruptions caused by factors beyond MAE88's reasonable control, including internet infrastructure failures, natural disasters, or technical issues from third-party providers.
• Losses arising from unauthorised access to your account as a result of your own negligence in safeguarding your login credentials.
• Third-party content, services, or actions connected to the MAE88 platform.

In cases where MAE88 is found liable for any loss, the maximum liability is limited to the total amount deposited by the player into their account within the 30 days preceding the claim.

13 Amendments to Terms & Conditions

MAE88 reserves the right to amend, update, or replace any part of these terms and conditions at any time in response to operational needs, legal changes, or industry developments. When amendments are made:

• The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent changes.
• Notifications will be sent to registered users via in-platform notifications or registered email, depending on your account's communication preferences.
• For material changes that significantly affect user rights, notice will be given at least 14 days before the changes take effect.

Continued use of the MAE88 platform after the effective date of any amendments constitutes your acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account before the new terms take effect.

14 Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions or any aspect of MAE88's services, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly within the MAE88 platform — the fastest way to get an answer.
• Email: support@mae88.asia – for detailed enquiries or those requiring supporting documentation.

MAE88's bilingual support team — fluent in both Malay and English — is available seven days a week, 24 hours a day. Our average live chat response time is under two minutes during peak hours, and under 24 hours for email enquiries.

MAE88 values every piece of feedback and every complaint received from players, and is committed to resolving all issues in a fair, transparent, and timely manner.